Customer Support

Customer Support

Last updated: August 2026

Get in Touch

We're here to help! If you have any questions, feedback, or issues with Teacher Translate, please reach out to us and we'll get back to you as soon as possible.

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Email Support

support@teachertranslate.com.au

We aim to respond within 1–2 business days.

Frequently Asked Questions

How does Teacher Translate work?

You upload or paste a teacher's report comment, and our AI decodes it into plain English — explaining what it really means and how your child is tracking against the Australian Curriculum.

How many free scans do I get?

Every new account gets 3 free scans to try the service. After that, you can subscribe to Pro for unlimited scans and access to year level assessments and curriculum-linked activity suggestions.

How much does a Pro subscription cost?

Pro is $14.95 AUD for your first year, then $29.95 AUD per year. Your subscription renews automatically each year and can be cancelled at any time.

How do I cancel my subscription?

You can cancel your subscription at any time by deleting your account (from the settings menu). You can also cancel your subscription by emailing us at support@teachertranslate.com.au using the same email account that was used to register your account with. We'll cancel your subscription promptly and you'll retain access until the end of your billing period. 14 days prior to your renewal date, you will receive an email to remind you of your pending account deletion.

Is my data secure?

Yes. All data is encrypted in transit and at rest. We do not share your report content or personal information with third parties. Please see our Privacy Policy for full details.

What year levels are supported?

Teacher Translate supports all Australian school year levels from Kindergarten / Foundation / Prep through to Year 12, across all states and territories by referencing the Australian Curriculum (Version 9.0). Please note that Victoria, New South Wales and Western Australia use their own interpretations of the Australian Curriculum. Teacher Translate does not factor for these variances.

Can I use it for multiple children?

Yes! You can create separate student profiles for each of your children within your account and track their progress year to year. Please see our reasonable use policy.

Refunds

If you're not satisfied with your subscription, contact us within 14 days of your purchase at support@teachertranslate.com.au from the same email account as Teacher Translate account, detailing the reason for your dissatisfaction, and we'll arrange a full refund.

App versions

Version 1.8

New features:

  • Security updated

Version 1.7

New features:

  • Idded swipe functionality between translation modes
  • Improved app navigation

Version 1.6

New features:

  • Improved cosmetic changes
  • Improved camera function

Version 1.5

New features:

  • Added "Hilarious" mode
  • Improved localised language

Version 1.4

New features:

  • Improved translation details
  • Added year expectations
  • Added glossary of frequent terms

Please rotate your device

Teacher Translate works best in portrait mode.